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Dumbest Phone message…(and yes I should have known better!)

Try phoning a Domino’s store out of hours… and this what you get.

Thanks for calling Domino’s Pizza
Unfortunately our store is closed
Please call again and ask our staff for our opening and closing times.

When do I call again???? and how do I get the opening hours with out calling you to get the message… I may spend the rest of the day hitting redial just to get the opening and closing hours….

The reason for the call was to cancel an order which I tried placing on the internet at 11 last night. When the order finally went through I admit I did not see the little AM text instead of the PM text, which left me thinking the pizza would arrive at 11:45pm (ie in 45 min), so when the system had the nice icon saying your pizza is being made, it wasn’t! The store was closed, the ovens were turned off, the staff at home tucked up in bed and the pizza was not going to be made for 12 friking hours.

Seriously that is bad design. You don’t stick a big icon saying your pizza is being made, when it is not.

Do they really think that if someone tried to order a pizza that if it is going to take more than say 1 hour to get to you a warning box would come up saying hey that food you want is not going to be ready till sometime tomorrow!

How hard can that be….


I did manage to get through on the phone to cancel the order, had to wait until 11am before the phone their phone was working.  The poor man at the end of the line had no idea how to cancel the order and give me a refund.  Now what is with that!  Yikes, looks like training is an issue for the 16y/olds as well.

Will let you know if the refund ever comes through, but am not holding out much hope given how bad the experience has been so far.

I sent a complaint via through the feedback form last night.. still nothing… but at least I am now getting their junk mail as of this afternoon.

Firmware… update your firmware…

Would all those people in the room who have never checked if the firmware on their phone is current please leave the room, check it and then return when it is done. Would the smarter more confident people also go and find all their friends and update their firmware as well. And would the representative from Nokia out the back (yes you know who you are) please find away to update firmware automatically without the user having to do anything.

My reasoning for this is simple. Think of the developers. How can we develop cool apps for your phone and give them to you if your phone is not up todate! O.k so Flash Lite 3 is cool and make my life a lot easier in the development space, but Nokia and Adobe have also screwed every developer and user at the same time.

The reason being that Flash Lite 3 is coming out on all sorts of phones now and coming out as firmware versions, not just phones. The e90 got updated to a flashlite 3 version this week, and there was a firmware update for the n95-4 8gb NAM (that is the American version of the n85-8gb). The ng5-1 (and all variations there of) have also had firmware updates to flash lite over the last few months as well. Plus a whole pile of other phones either have or will get it shortly.

So the old days of getting a user to select a phone from a list and giving them the correct software are long gone, perhaps never to join us again. You can forget Device Central for a while as well, as that takes so long to update that is it old before you get it.

And I wont even go into the rumours of Flash Lite 3.1 fixing a bug with local/remote file handling…..

So stop reading find every Nokia device that you know has firmware and update it…

and then and only then can you watch this neat video I found on
http://community.forum.nokia.com/ showing the evolution of the mobile….